PG&E hopes to harness the ears and eyes of customers in fire zones with a brand new app

High voltage electricity towers and power lines at a substation in Central California; a substation is a part of an electrical generation, transmission, and distribution system.
High voltage electricity towers and power lines at a substation in Central California; a substation is a part of an electrical generation, transmission, and distribution system. Photo credit Getty Images

PG&E is testing out a new app to help identify wildfire dangers.

The utility’s Report It app will allow users to be more eyes and ears on the ground for the utility as crews try to make the bay area more wildfire safe.

"That may include something like a leaning or damaged power pole or possibly vegetation growing near power lines, which we know is a common thing people see," said Laura Wetmore, senior manager of the Mission division with PG&E.

According to Wetmore, using the app, customers will be able to take a picture or video of the situation and report it.

The tool isn’t for emergencies or sparks, but lower risk situations that PG&E can address.

"We will notify you when we are reviewing the safety concern that you submitted as well as notify you when that safety concern has been resolved," said Vic Baker, senior manager of PG&E’s Diablo division.

"The initial phase of this pilot will be available to select customers who live in high fire-threat areas," said Baker. "And during this time, of course, we will test and make all the improvements we can possibly make to this app so we can disburse it widely."

Most customers will have to wait, but those who live in a high fire danger area can sign up to be an app tester this summer on the utility’s website.

Featured Image Photo Credit: Getty Images