According to the new "Customer Experience Holiday Survival Guide" from customer engagement technology provider Verint, more than 60% of surveyed retailers say they are challenged to find qualified candidates to staff their stores, while 45% are struggling to fill contact center and back-office positions.
On Ask the Expert, Rich Hollander, Managing Partner of Axcelora, joined the KRLD Afternoon News to talk about why this is an issue when it seems that more and more people are needing some extra cash in their pockets.
Related
LISTEN on the Audacy App
Tell your Smart Speaker to "PLAY 1080 KRLD"
Sign Up and Follow NewsRadio 1080 KRLD