NEW YORK (1010 WINS) — Commuters on the Long Island Rail Road and Metro North will soon be able to check train times, purchase tickets and more — all in one app.
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The MTA launched its new TrainTime app on Wednesday that combines the Metro-North and LIRR TrainTime apps with the MTA eTix app, the agency announced.
Riders who download the app will be able to plan a trip, purchase a ticket, get a train's status and track its location, as well as chat with a customer service representative.
The new app will also improve the accuracy and availability of real-time location information across both LIRR and Metro-North, with enhanced GPS train tracking, real-time seat availability and train makeup.
"If we want more customers to return to the rails, the customer experience needs to be as frictionless as possible," said Acting MTA Chief Customer Officer Shanifah Rieara. "The new TrainTime accomplishes just that, placing every travel tool a rider needs into one app, regardless of which railroad they are riding."
If a user currently has MTA eTix and has automatic updates turned on, their app will automatically update to the new TrainTime. User account information will stay the same, and they will be able to use any tickets that they have already bought.
If someone has the Long Island Rail Road TrainTime or Metro-North TrainTime but not eTix, they should download the new TrainTime app. It's available for free on iOS and Android.
"TrainTime has a few MTA firsts along with becoming the largest transit agency app in the country: the long-awaited inclusion of ticket purchases, seamless login options and a real-time train movement map," said MTA Head of Special Projects Will Fisher. "There are no passwords to remember, no card info to enter, and if a rider needs assistance, they can get help within the app."
Fisher said "the consolidation" will also give users the "flexibility for cross-rail trips once Grand Central Madison opens" later this year.
Click here to learn more about the new TrainTime app.
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