JP President calls for outage map for internet provider’s Ida recovery

Speaking to WWL’s Newell Normand during their daily Hurricane Ida recovery updates, Jefferson Parish President Cynthia Lee Sheng says she and the parish council request cable internet providers to develop a service outage map online, similar to what utility company Entergy uses to inform customers of outages.

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“For whatever reason, they don’t have the outage map and the council requested it, like Entergy does, where you can kind of help yourself, and I know they weren’t perfect,” Sheng explained to Newell.

She says it will help people, who evacuated, to better plan for their return.

“When you are away you can make those decisions of: do I get a different hotel? Do I ask for an extension? Those are the kind of decisions people need to make,” said Sheng.

She says this is especially critical for business and people who work from home.

“Maybe you have electricity on but you don’t have internet, you still have to stay in the hotel out of town so you can keep working” Sheng said. “We’d like to see that advancement as we go into future storms…because internet now and telecommunications has become a basic need especially if you are working from home.”

Over 80% of Cox cable customers are restored, but Sheng says there are still outages in parts of Avondale, Waggaman, Harahan, and River Ridge.