Online shopping available for disabled veterans, former POWs, at commissaries and exchanges

Photo credit Defense Commissary Agency

Ready to place your commissary order online?

Four million veterans and caregivers who were given the green light to shop at commissaries and exchanges Jan. 1 can now make purchases online, according to the Defense Commissary Agency.  

“System changes now allow everyone in the new customer categories to create an online account on the MyCommissary portal  so they can register for their Commissary Rewards card, view commissary sale flyers with prices and use the curbside CLICK2GO service where available,” the release reads.

The 2019 Defense Authorization Act gave Purple Heart recipients, former prisoners of war, veterans with a service-connected disability, and caregivers registered with the VA's Comprehensive Assistance for Family Caregivers program access to commissaries, exchanges and MWR facilities.

The changes were the result of a joint effort between DeCA and the Defense Manpower Data Center (DMDC), which confirms shopper privileges.  

Some of the new patrons continue to report trouble accessing Morale, Welfare and Recreation’s American Forces Travel web site, according to a post by AFT on Facebook.

“As promised, we provided many examples to DMDC and they did investigate and find some resolutions. 50% of the names provided to DMDC now have access. We will continue to work with DMDC until we reach our goal of 100%. DMDC is using the remaining names to investigate and work with the VA to find out why there are still issues,” the post reads.

According to numerous comments on the AFT Facebook page, new shoppers report not being able to bring guests with them on base and trouble logging onto the MyCommissary and AFT web sites.  

“In the event a new shopper is still receiving an error message when trying to create an account, they should check with the Veterans Administration to ensure their information and privileges are correctly entered into the system,” said Clayton Nobles, a DeCA system engineer. “For those receiving a new Veterans Health Identification Card (VHIC), there may be a delay between when the veteran receives the card and when the system allows them access. This delay can take up to 30 days.”

Those who had access to commissaries, exchanges and MWR facilities prior to Jan. 1 are not impacted by changes.

New year brings big changes to commissaries 

3 million caregivers, wounded warriors will soon get to shop at commissaries 

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