Tips on how to handle holiday returns and exchanges amid the COVID-19 pandemic


After the chaos of holiday shopping comes the wave of gift returns that simply weren’t the right fit.

The COVID-19 pandemic has changed the holiday shopping season, including returns, in numerous ways.

One of the pros for customers is that many retailers have become more lenient with their return policies.

RetailMeNot shopping expert Sara Skirboll said that many retailers will continue offering curbside service for holiday returns.

“Dicks’ Sporting Goods is really leading the charge with this service,” Skirboll said. “I think a lot of other retailers are going to follow suit, which is great news because it's completely safe, totally contactless.”

With online shopping surging this season leading to shipping issues and delays, Skirboll explained that many retailers have extended return windows.

“Places like Apple and Amazon, Bed Bath & Beyond, Best Buy, and even Target have all extended their return windows where they used to be seven to 14 days. Now a lot of them are offering extension