Numerous artists and festivals have made the difficult decision to cancel their tours and events due to the coronavirus pandemic. Others have postponed previously scheduled engagements leaving the window open to return in the near future.
As uncertainty surrounds the exact time concerts will be able to resume, several live event companies have outlined policies for fans seeking ticket refunds.
Ticketmaster, one of the largest ticketing platforms in the world, is gearing up to release a plan that will enable ticket holders of postponed events to seek a refund. According to Billboard, staring on May 1st fans will begin receiving emails from Ticketmaster once a postponed show sets a new date. Fans will then have 30 days to request a refund.
Live Nation has several options for fans holding tickets to postponed concerts. Once a new date is announced, ticket holders have a 30-day window to claim a refund. Additionally, if 60 days has passed since a show was postponed and no rescheduled date has been announced, the 30-day window will open for fans to claim a refund. All tickets held for postponed shows will automatically be transferred to the new date if fans do not wish to claim a refund. Ticket holders will automatically receive refunds for canceled events.
The company also offers fans holding tickets to postponed shows the opportunity to receive 150% credit for the value of the originally purchased ticket towards a future Live Nation event.
Additionally, the company is taking a charitable approach by letting fans donate the proceeds of their refund to charity. Fans choosing this option will be donating to Live Nation’s Hero Nation program where the company provides ticket donations to health care workers. Live Nation will be matching all ticket donations made through this program.
AEG Presents is taking a similar approach as Variety reports the company will be offering fans a 30-day window to obtain a ticket refund once a rescheduled date has been announced. Additionally, ticketholders will have the opportunity to donate their refund to charity. The charity has not yet been determined.
Fans wishing to hold on to their concert tickets will be able to do so as their tickets will be honored on the rescheduled date. However, it could be some time as a top world health official recently said concerts may not return until the fall of 2021.