Delta extends deadline to rebook flights

A customer rests their head down while speaking with a Delta Airlines employee at the George Bush Intercontinental Airport on January 13, 2022 in Houston, Texas. Due to the COVID-19 pandemic, Delta Airlines cancelled thousands of flights and lost $408 million in the final quarter of 2021. Delta has predicted that it will suffer one more quarterly loss before travel picks up in the spring and summer. (Photo by Brandon Bell/Getty Images)
A customer rests their head down while speaking with a Delta Airlines employee at the George Bush Intercontinental Airport on January 13, 2022 in Houston, Texas. Due to the COVID-19 pandemic, Delta Airlines cancelled thousands of flights and lost $408 million in the final quarter of 2021. Delta has predicted that it will suffer one more quarterly loss before travel picks up in the spring and summer. (Photo by Brandon Bell/Getty Images) Photo credit Getty Images
By , Audacy

Winter storms and the COVID-19 pandemic contributed to thousands of canceled Delta Air Lines flights late last year, and the airline is aiming to help impacted customers by extending their rebooking deadline.

Delta announced Wednesday that it would be “redoubling its efforts to give customers more flexibility in their travel plans” by extending eCredit through the end of 2023. According to the company, eCredits are “a specific monetary value that can be applied as payment toward the cost of a Delta ticket and any government-imposed taxes and fees.”

In addition to allowing customers to use their eCredit through the end of next year, Delta said that tickets booked can be used for travel throughout 2024.

“Furthermore, all Delta customers with upcoming 2022 travel or who purchase a ticket in 2022 also have the flexibility to rebook their ticket through Dec. 31, 2023, and travel throughout 2024, if their plans change,” said the airline.

Although the airline industry bounced back significantly since the pre-vaccine height of the COVID-19 pandemic, the recent omicron-variant surge has caused it to take another hit, as seen in Delta’s $408 million fourth quarter loss. As the pandemic continues, travel plans could still be unpredictable, and another winter storm expected this week could also impact travel.

“We want to ensure our customers enjoy peace of mind when booking or rebooking their Delta trips this year,” said Allison Ausband, chief customer experience officer. “This leading extension provides more time for customers to use their travel credits, so they can book with complete confidence that Delta has their back even when moments arise out of their control.”

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