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Chicago airports rank below average in customer satisfaction survey

Chicago airports rank below average in customer satisfaction survey

A new survey by JD Power says both of Chicago's airports are below average when it comes to overall customer satisfaction. The ranking puts O'Hare in a tie for last place along with Newark Liberty Airport in New Jersey among the country's 20 mega airports. O'Hare scored only 585 points out of a thousand point scale. Midway fared a little better scoring 645 points and coming in at 17 out of 24 of the nations large airports. 24,710 people took part in the survey -- ranking categories including ease of travel through the airport, level of trust in the airport and food, beverage and retail options. As for the survey's top airports, Minneapolis-Saint Paul International Airport ranked highest among mega airports for the third year in a row, with a score of 684, Tampa International Airport ranked highest among large airports with a score of 715.

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