-
New AI program lets customer reps speak 200 different languages and 75 dialectsSeptember 3, 2024 -
Staffing issues at Starbucks lead to long waitsMay 30, 2024 -
Will AI replace humans in customer service?April 24, 2024 -
American Airlines' new plan to provide 'elevated' customer service after mass layoffMarch 12, 2024 -
Chick-fil-A, UPS ranked best businesses in the US for customer serviceDecember 5, 2023 -
IRS shakes up leadership as it looks to hire 4,000 more customer service workersOctober 30, 2022