NEW YORK (1010 WINS) -- Apple customers who own an older-generation MacBook Pro may eligible for a replacement battery.
Apple announced on Thursday that a certain older model of its MacBook Pro may contain a battery that may overheat and “pose a safety risk.”
The voluntary recall is said to only affect 15-inch, Retina display MacBook Pros sold primarily between September 2015 and February 2017.
The recall does not include any other MacBook Pro units or any other Mac notebook.
Some consuumers are surprised to hear the news.
"Not from apple, no," says Calvin, an Apple customer. "Not from really any electronic company. But especially Apple."
The press release also encourages Apple customers to visit its Battery Recall Program website, which has been set up to provide further instructions on how to see if their MacBook Pro is affected by the recall and how to claim their free battery replacement.
According to the Battery Recall Program website, customers can check if their MacBook Pros are eligible for a replacement battery by selecting About This Mac from the Apple menu, which should be located in the top-left corner of your MacBook Pro’s screen.
If your MacBook Pro is listed as being a “MacBook Pro (Retina, 15-inch, Mid 2015),” you would then enter your Mac’s serial number into the eligibility checker text box on the Battery Recall Program website and then hit Submit to see if your device is eligible for a free battery replacement from Apple.There are three ways to get an eligible laptop battery replaced.
An appointment at an Apple retail store can be made, a service provider that Apple has authorized can be contacted, or contacting Apple Support to have them help you mail in your MacBook Pro to be serviced at the Apple Repair Center.
Once the laptop is sent to the Apple Repair Center, Apple says repairs can take one to two weeks, and it’s unclear if that estimated timeframe includes the time it takes to ship it to and from the Repair Center.