Slacker and Steve - OPP - Her daughter's friend confided in her that she feels sad at her house. What should she do now? 11/13 (Audio)

Candy's daughter has a friend that reached out to her. The friend told Candy that isn't really happy at home, feels sad a lot and doesn't feel like she can talk to her own parents about it. Candy told her that she is always welcome to talk to her about it, but should Candy reach out to her parents? Is there a reason the girl doesn't feel comfortable talking to her own parents about it? What should Candy do?