Reinvented modern malls find success by contrasting increasingly artificial world

Shopping malls are clawing their way back from the brink of extinction. They've weathered pandemic-era shutdowns and the rise of online shopping, and shopping malls are now leading the commercial real estate market. To tell us how they pulled it off, KCBS Radio News anchor Steve Scott spoke with Dr. Kirthi Kalyanam, director of the Retail Management Institute at Santa Clara University's Leavey School of Business.