Renting a car is rarely a smooth process; there are always at least one or two headaches involved.
Have you ever had a headache as big as Joshua Lee, though?
Lee recently returned a Tesla Model 3 to Hertz after a weekend trip to Los Angeles and received an additional charge of $277.39 on top of his initial reservation price.
The reason? He didn’t return the Tesla with a full tank of gas.
Lee even paid for the "Skip the Pump and Save Time" option, meaning that even if he rented a gas-powered car and didn’t re-fuel it, he wouldn’t have been charged an additional fee. Further, he returned the Tesla with a 96% charge, which is what the car was charged to when he rented it!
According to The Drive, Lee contacted Hertz but a representative told him through email:
“I am unable to provide an adjustment or refund since the service was provided and contract is closed. Your signed rental agreement will also be our basis that you are fully aware of the fuel option that was added on the contract. I hope I was able to clarify this with you. Thank you for allowing me to review and assist you with your concern."
A spokesperson for Hertz said in a statement, "Our Customer Care team has reached out to Mr. Lee to apologize and refunded this erroneous charge."
Follow KNX News 97.1 FM
Twitter | Facebook | Instagram | TikTok