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Research suggests restaurants are losing billions of dollars when they ignore food allergies

empty food court

New study suggest restaurants are losing food allergy-affected diners

Andrey RykovCreative / iStock / Getty Images Plus


LOS ANGELES, CA (KMOX) - People with potentially life-threatening food allergies say it's often too much work to figure out if a restaurant is safe. A new study says that's costing restaurants billions of dollars in lost revenue.

The study by Nutritics -- a company that helps with menu, recipe, nutrition, allergen and compliance data -- estimates restaurants are leaving $12.6 billion on the table each year. CEO Stephen Nolan says 95% of allergy-affected diners surveyed say they've decided against a restaurant because they couldn’t easily find clear allergen information. "And it really percolates beyond just the allergy-affected diner but also actually to their family and friends as well."

Roughly 33 million Americans have at least one food allergy. A majority of those surveyed say they would have more trust in a restaurant if ingredients were clearly listed for every menu item.

A new California law took effect in July that requires foodservice operators to provide clear, accurate allergen information to customers.