In a move to further differentiate itself from its competitors, Southwest Airlines announced flight credits for canceled flights will no longer expire.
Southwest's flight credits previously expired after one year, but the airline said it will now let customers keep them permanently as long as they cancel their tickets at least 10 minutes before a flight.
The policy does not apply to credits that have already expired, which would include some from flights that customers canceled during the first year of the pandemic, according to the travel website ThePointsGuy. Any credits that expire on or after July 28, 2022, or are created from that date going forward, will be automatically extended indefinitely, the airline said.
The new flight credit policy, along with $2 billion in investments for better wifi, power ports and larger overhead bins are some of the perks the Dallas-based airline is adding for customers, without extra fees.
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