The Better Business Bureau has completed an investigation into the women's clothing online retailer Wrenley & Brynn. The business claims on their own website and on their Facebook page to operate from an address in Olathe, Kansas.
The BBB has received 23 complaints and 7 negative customer reviews about the alleged company in less than a month. The BBB Business Profile for Wrenley & Brynn has attracted nearly 300 inquiries, and the total monetary loss reported by consumers amounts to several thousand dollars. Early Scam Tracker reports also indicated potential fraudulent activities.
The fraudulent website remains active, posing ongoing risks to consumers. As a part of their investigation, BBB has confirmed with the Johnson County Kansas assessor’s office that the address is invalid and not associated with Wrenley & Brynn. Mail sent to the business was returned, marked as “No Such Number” by the USPS. The actual location of the business is unknown.
Wrenley & Brynn was first reported to BBB in April 2024. Consumers allege that merchandise ordered from the website was not delivered, or the merchandise they received was not as pictured on the website and was of lesser quality than expected. Some consumers also reported receiving products with a return address in China.