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State Audit Finds DMV Did not Prepare for Lines of Customers Seeking Real ID Driver's Licenses

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Jon Baird

Poor planning led to hours-long waits for people at the DMV who were looking to get Real ID's last year.

A new finance department audit found the DMV had significant deficiencies when it came to planning and implementation for the rollout of the new drivers' licenses.  


Among the problems: outdated computers and issues with scheduling appointments.

Department officials now have to submit a corrective action plan within 60 days.