2020 became the year of transparency as so much information was in demand on how to navigate through the pandemic. Businesses had to cater to their customers' concerns by letting them know every move they decided to take in order to protect them from Coronavirus.
Joanna Fantozzi is the Associate Editor for Nation's Restaurant News and Restaurant Hospitality. She spoke with the KRLD Afternoon News about how customers now have the ability to rate places, like their favorite restaurant, on how they have complied to those COVID precautions.
She says this could be seen as a great opportunity for small businesses that do not have a strong social media presence to have their customer Yelp reviews spread the word about the good things they are doing at their business.
Everyday on the KRLD Afternoon News, we ask the experts what you want to know. Friday we will speak with a financial expert about the new guidelines for the Small Business Administration's Payroll Protection Program.
Send us a topic idea or question to: Questions@KRLD.com and hear your answer at 4:40 p.m each day.
