If a roadway feels like a minefield, you don't just have to live with it — both the Texas Department of Transportation (TxDOT) and the City of Dallas offer ways for residents to report potholes and other hazardous road conditions so maintenance crews can respond.
Potholes on state-maintained highways: Report to TxDOT
TxDOT is responsible for interstate highways and state roadways (like I-35E, I-30, US-75, SH-121, etc.). If you see a pothole or other dangerous condition on one of these roads, the best way to report it is through TxDOT's online reporting system on its "Road Needs Repair" page. There, you can specify location details and describe the issue so it gets routed to the appropriate district crews for assessment and repair. For immediate hazards — broken pavement causing traffic danger — you can also call 800-558-9368.
How to report to TxDOT:
• Fill out the Road Needs Repair form on TxDOT's website
• Include exact location info (highway number, nearest mile marker or cross streets)
• For urgent safety hazards, call 800-558-9368
TxDOT notes that its staff maintain state highways but does not maintain local city streets, so potholes on city roads need to be reported to the local municipality.
Potholes on city streets: Use Dallas 311
For potholes on City of Dallas streets, the city's 311 system is your go-to tool for reporting and tracking service requests. Dallas residents can report potholes that are dangerous or causing vehicle damage by calling 3-1-1 from inside the city limits, or (214) 670-3111 from outside the city limits. These reports go to the City's Transportation & Public Works team, which assigns crews to respond and make repairs. Hazardous potholes — generally ones that pose an immediate safety risk — are prioritized and typically addressed quickly.
How to report potholes to Dallas 311:
• Call 3-1-1 (inside city limits) or (214) 670-3111 (outside city limits)
• Use the Dallas 311 mobile app on iPhone or Android
• Submit a service request online through the Dallas 311 portal
The 311 system works 24/7, and users can track the status of their request. Many residents report that crews often repair reported potholes within a few days of submitting a request.
Why reporting potholes matters
Potholes don't just jostle your suspension and throw off your commute — they can cause tire damage, suspension issues, and even traffic crashes if left unaddressed. Reporting them helps transportation crews prioritize repairs, focus on dangerous locations first, and improve overall road safety for everyone.
LISTEN on the Audacy App
Tell your Smart Speaker to "PLAY 1080 KRLD"
Sign Up to receive our KRLD Insider Newsletter for more news
Follow us on Facebook | Twitter | Instagram | YouTube
