PHILADELPHIA (KYW Newsradio) — A new Philadelphia International Airport web page has made all of its information on accessibility…accessible, by including all of its services in one place.
The “Access PHL” page on the airport web site highlights accessibility services such as finding quiet rooms or visual paging monitors, or linking to apps for those with low vision or who need sign language or spoken language interpretation.
Cassie Schmid, the airport’s chief strategy officer Cassie Schmid, called it a new way for people with disabilities to find that measure of extra help when flying.
“It is the wheelchair,” she said. “It is in thinking through things that people might not even think of accessibility services, like our valet program allowing people to pull up and come right into a ticketing lobby.
The site can also help travelers with hidden disabilities, such as autism, find a special sunflower lanyard that lets airport staff know they may need extra help. In addition to doing the right thing for passengers, Schmid said it was ultimately good for business.
“When passengers feel supported, when they feel connected to this airport, we then become their airport of choice.”
In addition to the online improvements, Schmid said the airport is also updating its wheelchair waiting areas in airline ticket lobbies.
