LOS ANGELES (KNX Newsradio) — Bank of America's website and phone app reportedly began experiencing major outages Friday morning.
Around 9 a.m., the online tracker Downdetector started to report notices of outages for mobile banking, online banking and mobile log-in.
The number of complaints peaked at 12,538 around 11:25 a.m. A substantial number of new outages were still being reported as of noon.
The outages appear to be affecting major cities, including Philadelphia, as well as Los Angeles, New York, Atlanta and Washington, D.C.
The bank is aware of the outages and is working on restoring online services.
"We're aware some clients are experiencing slowness as they try to access account information. We're working to improve the situation ASAP. Client information remains safe and secure," Matthew Daily with Bank of America told CBS46 in Atlanta.
Customers took to social media to air their frustrations over not being able to access their accounts on the first of the month.
@BankofAmerica why can't some of us access our bank accounts…? Why would I need to go to a physical location to manage my finances? This is kind of ridiculous.
— Ayesha (@thenorthrmembrs) October 1, 2021
It is not yet clear what has caused the outages in cities across the U.S.
