Sue and Kendra Use Positive Responses To Nasty Comments

We've all had someone leave us a nasty comment, so how can you respond in a way that takes back control of the conversation? Kendra is running for a local elected position in her town and she experienced some nasty behavior... so it goes us thinking: How can you take a negative comment, review or action and take back control in the conversation? Jefferson Fisher is a on Instagram and his whole mantra is IMPROVING YOUR CONVERSATION.