Audacy California, LLC | KXSN
9665 Granite Ridge Drive, Suite 600
San Diego, CA 92123
On-Air Contests, Requests, Questions: Call TOLL-FREE, 833-800-1-981
Business Offices: 619-291-9797
For information about Sales and Advertising, please contact Peter Schwartz at firstname.lastname@example.org or Michael Valenzuela at email@example.com.
Our offices are closed to the public due to COVID-19. Prizes will be e-mailed or mailed after the necessary paperwork is filled out and emailed back. Read FAQs below.
Frequently Asked Questions
How can I win a prize?
For call-to-win contests, visit the Contests page on this website for additional contest details and/or contest rules, then call the studio request line when prompted. Do not call the prize fulfillment line as they will not be able to help you unless you’ve already won a prize. For online contests, visit the Contests page on this website.
When will I receive my prize?
For 90% of live music concerts, ticket prizing is fulfilled within 2 weeks of the show date, and tickets will more than likely be sent via digital transfer. Once we receive the tickets, you will receive an email from our Promotions Department with details about your event and instructions on how to digitally sign our standard prize release agreement that will be emailed to you from our prize platform, PromoSuite (Prize Closet). Once you sign this form in acceptance of your prize, your tickets will be emailed to you. Some shows may require Will Call fulfillment. If this is the case, you will be notified the week of the show with will call instructions. At that time, the original winner’s name will be sent to the box office at the venue for ticket pick-up after 5p the day-of the show. Tickets for these shows cannot be transferred and must be picked up by the original winner with a valid form of identification. For physical prizing (merchandise, gift cards, gift certificates, vouchers, prize packs, etc.), unless otherwise noted, prizes will be mailed within 2-3 weeks of acceptance and verification of our standard prize release agreement. For further questions, email Promotions (firstname.lastname@example.org).
What are mobile tickets and how do I claim them?
Mobile tickets are a gift from COVID-19 that allows the station to easily transfer you tickets via the free Ticketmaster/Live Nation/AXS and other mobile ticketing apps. After signing your release form, you will be emailed your tickets. You will receive an email from Ticketmaster/Live Nation/AXS asking you to claim your tickets. Make sure you have the proper app downloaded and have an account created before clicking “Claim Tickets” in the email. Once you claim the tickets, you will receive another email from Ticketmaster/Live Nation/AXS to “View and Save Your Tickets”. You can use this link to view your tickets or, if you have the app downloaded, the tickets should appear in the “My Tickets” or “My Events” part of the app.
Claiming Mobile Tickets:
Once you sign your form, you will receive an email from Ticketmaster/Live Nation/AXS with the subject, “The station just sent you ticket(s) for a concert…” Please open the email and accept the ticket transfer by:
1. On your smartphone, open your email, and tap the Accept Tickets button in the email.
2. Sign in to the Ticketmaster/Live Nation/AXS account to accept your tickets.
o If you don’t have an account, create a new account with the email you provided the station when you won.
It’s the day-of the show and I have not received my prize. What should I do?
Email Promotions (email@example.com).
What does proof of vaccination or a negative test mean?
The winner(s) and any guest(s), if applicable, must comply with any and all COVID-19 vaccination, screening, testing, safety and related requirements imposed or required by (if applicable) the Station, the venue, event promoter, sponsors, travel providers, hotels, governmental authorities or others in connection with the receipt, use, and redemption of the prize.
Refusal to comply with all applicable COVID-19 requirements will result in forfeiture of the prize and no replacement or alternate prize will be provided.
All cancellations are deemed beyond the control of the Station and its sponsors. This includes, but is not limited to, event cancellations due to any pandemic or epidemic constituting a public health emergency, including those subject to government mandated quarantines, travel restrictions, or stay-at-home orders. The Station and/or its sponsors shall in no way be responsible under any circumstances whatsoever for replacing, and/or for reimbursing any winner(s) with any form of compensation for, any prize(s) or portion(s) thereof forfeited due to the refusal of the winner(s) and/or their guest(s) to comply with all applicable COVID-19 requirements and/the cancellation of any event, nor will any alternate prize(s) be provided. It is always best to visit the venue’s website to ensure proper knowledge of any and all COVID-19 protocols and requirements for your event.