An American Airlines gate agent is getting major props for standing up for a flight attendant while talking to a passenger who had just been booted from a Miami-bound flight at DFW Airport.
According to the video, the flight attendant claimed, and was backed up by other passengers, that the passenger had called her 'the B-word' during a dispute over a mask.
Viral video shows a masked supervisor advising the passenger that among other things, "you can find another carrier to fly. I'd suggest Spirit."
Caution: Video below contains vulgar language
Based on social media comments, many people are backing the gate agent's handling of the incident.
An American Airlines statement says: "We expect our customers to comply with our policies and treat everyone with respect when they choose to travel with us, and we take action when that is not the case."
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