On The Rashad Richey Morning Show,
Journalist Sharon Reed joined Rashad to talk with Shikira Edwards about her employer Denny’s refusing to give the waitress a $4,000+ tip that a customer left for her.
Shikira waited weeks before management finally told her she would need to personally track down the customer and verify it was not a mistake.
Listen to the full interview here.
The #RRMS can be heard Mon-Fri from 7am-10am (REPLAY AT 7PM) on News &Talk 1380-WAOK, V-103FM (HD3), www.WAOK.com
Dr. Rashad Richey received a response from Denny's Corporate. Here's what they had to say:
Hi Rashad,
We listened to your story and would like to share Denny’s statement.
Denny’s has conducted a thorough investigation into this matter and has discovered the tip in question was made in error. This investigation involved the franchise, its manager and staff, the guest and his bank. The investigation required coordination and communication between all parties, which resulted in a longer process than initially anticipated. It was ultimately determined that the guest, who is elderly and unfamiliar with the debit system used at this location, entered a tip amount of $4,451.61 when he intended to leave a $4 tip on his bill.
Denny’s would like to make it clear that we would never withhold tips or wages from any of our employees. However, Denny’s also has an obligation to ensure that our guests are charged the proper amount for their meals. In this case, Denny’s was obliged to investigate and verify the guest did in fact intend to leave such a large tip. Denny’s has met with Ms. Edwards and advised her of the outcome of the investigation and we understand the disappointment our server must feel in receiving this news. We have also taken steps to ensure that staff is better equipped to handle similar situations in the future. Denny’s will always seek to provide the fairest and most reasonable resolution under any circumstances for guests and our employees.
Thank You!
