NAPERVILLE (WBBM NEWSRADIO) -- Since 1875, Oswald’s Pharmacy has served Naperville -- run by the same family.
“The customer service we have has really kept us going, and each generation has improved on it,” said Bob Anderson, the patriarch of Oswald’s.
He said Oswald’s intimately knows the customers and their needs and can advise them about their medication.
“Being able to do that with a patient base I think is a huge differentiator between what we do and what the chains do,” he said.
Many people mistakenly think a family-owned pharmacy isn’t as current as the big chains, he said.
“There’s always something that we’re changing to keep up with the times and making sure we’re satisfying our customers and our community,” Alex Anderson said.