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Chicago airports rank below average in customer satisfaction survey

Travelers wait in the TSA security line at O'Hare International Airport on December 23, 2016 in Chicago, Illinois. O'hare International Airport is one of the busiest hubs in the nation during the weeks surrounding Christmas and New Years.
Travelers wait in the TSA security line at O'Hare International Airport on December 23, 2016 in Chicago, Illinois. O'hare International Airport is one of the busiest hubs in the nation during the weeks surrounding Christmas and New Years.
Joshua Lott/Getty Images


A new survey by JD Power says both of Chicago's airports are below average when it comes to overall customer satisfaction.

The ranking puts O'Hare in a tie for last place along with Newark Liberty Airport in New Jersey among the country's 20 mega airports.

O'Hare scored only 585 points out of a 1,000 point scale.

Midway fared a little better scoring 645 points and coming in at 17 out of 24 of the nations large airports.
24,710 people took part in the survey -- ranking categories including ease of travel through the airport, level of trust in the airport and food, beverage and retail options.

As for the survey's top airports, Minneapolis-Saint Paul International Airport ranked highest among mega airports for the third year in a row, with a score of 684, Tampa International Airport ranked highest among large airports with a score of 715.