CHICAGO (WBBM NEWSRADIO) — The Chicago Transit Authority said its service reliability in January showed signs of improvement, and the agency added that riders can actually see online how it’s been closing the gap.
That’s due to the CTA’s Meeting the Moment scorecard, which tracks the kind of progress the CTA has been making toward more reliable service.
For instance, the January scorecard suggested that while some riders still experienced long wait times for trains, those delays appear to be shrinking.
The CTA said there were 14 instances each weekday in January when trains were spaced three times as far apart as they should be — compared to 29 instances the month before.
January data also showed there was an average of 96 instances when trains were spaced twice as far apart as they should have been, which is down from 158 times in December.
The agency said bus service in January was delivered nearly 93% of the time, compared to 83% in December. Scheduled rail service was delivered more than 80% of the time in January. In December, the CTA said scheduled rail service was delivered only 75% of the time.
Find the full Meeting the Moment scorecard here.
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