Erik and Bob take your questions. City of Baltimore hit by ransomware attack; the mayor is considering paying ransom to restore systems. Samsung's "Deep Fake" Artificial Intelligence can create a fake video of you from a single profile picture. Some cities are considering a ban on facial recognition software. Amazon's facial recognition system incorrectly matches 28 members of Congress to criminal mugshots. A listener seeks help after only receiving 25% of the 100 Megabit speed he is paying for. A listener can't access his e-mail account after receiving a spam e-mail demanding a ransom payment. A listener seeks a transcription program that will convert audio to text. A listener has difficulty getting a very old Pentium-based computer to run Windows 10.
Cloud-based backup service Crash Plan stops backing up certain types of backup files, leaving customers stranded. A caller asks about a recent Microsoft update for older Windows systems (Windows 7 and earlier.) This security update is necessary to stop a possible future virus attack. Millions of financial records exposed on First American Financial website, says a computer security journalist. A Windows 10 laptop user has problems keeping Firefox as the default browser. A listener wonders if Norton Antivirus can be used with Malwarebytes, plus tries to recover from a hacked PayPal account. Snapchat employees spied on users with an internal tool meant for law enforcement use. Department of Homeland Security warns that software used in Chinese-made drones may be stealing data or used to install malware on networks. A tech-savvy listener provides a possible solution of installing Ubuntu Linux on older computers that cannot run the latest Windows software. We help a caller with set-up questions with OpenDNS on a router. Configuring OpenDNS can help you surf the web more safely. A caller with a doorbell camera tries to find a solution that will work with the camera at lower Internet speeds without having to upgrade his speed with his Internet provider.
