NEW YORK (1010 WINS) — The MTA will begin using the WhatsApp messaging platform in order to communicate with transit riders.
The app gives riders direct access to customer services on trains and buses.
Additionally, it will use Google Translate in order to allow the MTA's digital communications staff to talk to customers in 108 different languages.
"It's absolutely imperative that all of our customers are able to communicate with us about their train or bus service in real time," said New York City Transit Chief Customer Officer Sarah Meyer.
The program, which originally launched in August is based off the MTA's Twitter presence and allows for real time communication with its customers.
"Millions of people follow our Twitter handles and thousands engage with us each week but expanding the number of customers we communicate with is at the core of my job and we can always reach more New Yorkers," Meyer added.