It is a madhouse to say the least for people currently trying to travel on Southwest Airlines.
The airline has canceled 60% of all its flights for today and Wednesday, attributing the problems to the current "winter storms."
According to WFAA, Southwest has seen a massive amount of flight cancelations compared to other airlines, with nearly 3/4 of all canceled flights in the U.S. Monday being Southwest planes.
About 4,000 domestic U.S. flights were cancelled Monday according to data from FlightAware, and 2,900 of those were Southwest's.
Southwest spokesman Jay McVay said at a press conference that cancellations snowballed as storm systems moved across the country, leaving flight crews and planes out of place
"So we've been chasing our tails, trying to catch up and get back to normal safely, which is our number one priority as quickly as we could," he said. "And that's exactly how we ended up where we are today."
The Department of Transportation said on Twitter that it was "concerned by Southwest's unacceptable rate of cancellations and delays & reports of lack of prompt customer service."
The tweet also said the department would look into whether Southwest could have done anything about the cancellations and whether the airline was complying with its customer service plan.
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