The Department of Veterans Affairs has launched a new survey to assess its education benefits process.
Veterans Signals surveys will be emailed to randomly selected veterans and beneficiaries who have recently interacted with the VA’s education benefits program.
“The surveys give beneficiaries an opportunity to provide direct feedback on VA’s performance.” said VA Secretary Robert Wilkie.
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According to a VA release, the survey focuses on the experience at one of three critical points in accessing GI Bill benefits: applying for benefits, enrolling in school or receiving education benefits offered through the Veterans Benefit Administration.
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VBA worked with beneficiaries to design the surveys. Results will be used to identify trends in customer experience and design program improvements as necessary. Education participants will have the opportunity to give direct feedback regarding education benefits and services.
VA provides education benefits to more than 900,000 beneficiaries annually.
To learn more about GI Bill benefits visit here.