Verizon on Thursday issued a recall for approximately 2.5 million Ellipsis Jetpack mobile hotspots after receiving reports that some of the devices were overheating, resulting in fire damage and burns.
The company “has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries,” the U.S. Consumer Product Safety Commission said in a press release.
The recalled devices, which were sold between April 2017 and March of this year, are navy blue, approximately 2.5 inches wide and 2.25 inches tall and have the word “Verizon” emblazoned below their digital display windows, the release said.
The chargers they came with have stickers on their wires reading: “Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030,” the release noted.
The devices were sold nationwide, but were first distributed in Basking Ridge, New Jersey, according to the release.
Anyone who owns one of the hotspots should stop using it and store it in a safe place until it can be returned to a Verizon store, the release said. Consumers can contact Verizon to receive a free replacement hotspot using the information on the CPSC’s website.
If the device must be used for internet access in the interim, consumers should follow the instructions on the CPSC’s website to apply a software update, the release noted.
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