A heads-up for season pass holders at Six Flags St. Louis. If you paid for a dining plan over the offseason, you may be able to request a refund.
Enchanted Parks is now the operator of St. Louis, and, unlike Six Flags Entertainment Corporation, the new chain doesn't do dining plans. So, Enchanted has been telling customers that if they'd purchased a dining plan during Six Flags' ownership, they could request a refund. One option included more than 100% of the value back on a gift card.
The new policy is printed on signs in the park's entrance plaza.
Enchanted's CEO previously told KMOX the company reduced the price of most entrees by 20 to 30 percent, bringing many down into the mid-teens from prices that had been as high as $20 to $23 under the old structure.
Listener Ron Lynch purchased three dining plans last year. He tells KMOX he's far from the only one affected.
"I'm sure there's a lot of people the same way, and the dining pass, if I remember right, was more expensive than the gate pass," he said. "People are going to be out a lot of money if they don't get something out of it."
He says they hit the snag the first time his family went out this year.
"They honored the admission pass but they said they weren't going to honor any of the dining passes," he said. "It paid for itself because we live close enough where they used it enough."
Dining plan refunds run through Six Flags, not Enchanted, because that's the company the purchases were made from.
Lynch says he called the number given for Six Flags, which he said rang to what sounded like the company's general voicemail line, and, then, "we never heard any more from them. So, I called KMOX."
KMOX News contacted both Six Flags Entertainment and Enchanted Parks for an update.
A Six Flags spokesperson sent us this written statement:
"Guest service is extremely important to us, and we understand the frustration surrounding dining plan refunds. We are working diligently with Enchanted Parks to process all eligible refunds and we remain fully committed to delivering on Enchanted Parks’ promise to their guests and resolving this as quickly as possible.
"We appreciate Enchanted Parks guests’ patience and understanding."
As KMOX has reported, new management has received generally positive reviews for its immediate impact on Six Flags St. Louis. They got the keys to the property a mere three weeks prior to season opening.
Despite new ownership, the park is still operating under the Six Flags banner during a transition season.
The CEO told KMOX the new brand is expected to include "Mid-America," a nod to the park's original name when it opened 55 years ago.
Passholders at the St. Louis Six Flags park say they've been stuck between its old and new owners
Passholders at the St. Louis Six Flags park say they've been stuck between its old and new owners
