After a nationwide outage for AT&T customers last week, the cellular provider has announced that it will be offering credits to the accounts of those affected.
AT&T shared that tens of thousands of customers were left unable to make calls, send texts, or access their cellular connection during Thursday’s nationwide outage.
The company has since said the outage was caused by a botched network update, and to make things right with customers, one $5 credit will be given to impacted customers.
The offer will not apply to any AT&T Business, AT&T Prepaid, or Cricket customers, the company noted.
The bill credits will start rolling out to customers within two bill cycles, the company shared.
“We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers,” AT&T said in a statement.
AT&T shared that the credit is an effort to “make it right,” as the provider will begin reaching out to those potentially impacted.
“We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service,” AT&T said in the statement.
Steps are also being taken “to prevent this from happening again in the future.”