Dispatcher suspended after allegedly ending 911 call with Buffalo grocery worker: 'Why are you whispering?'

People attend a vigil across the street from Tops Friendly Market at Jefferson Avenue and Riley Street on Tuesday, May 17, 2022 in Buffalo, NY. The Supermarket was the site of a fatal shooting of 10 people at a grocery store in a historically Black neighborhood of Buffalo by a young white gunman is being investigated as a hate crime and an act of racially motivated violent extremism, according to federal officials.
People attend a vigil across the street from Tops Friendly Market at Jefferson Avenue and Riley Street on Tuesday, May 17, 2022 in Buffalo, NY. The Supermarket was the site of a fatal shooting of 10 people at a grocery store in a historically Black neighborhood of Buffalo by a young white gunman is being investigated as a hate crime and an act of racially motivated violent extremism, according to federal officials.

Photo credit Kent Nishimura / Los Angeles Times via Getty Images

BUFFALO, N.Y. (WINS) — Officials have confirmed the suspension of a 911 dispatcher who allegedly ended a call from an employee inside the Buffalo Tops supermarket on Saturday as a gunman shot and killed shoppers and workers.

Live On-Air
Ask Your Smart Speaker to Play K N X News
KNX News 97.1 FM
Listen Now
Now Playing
Now Playing

"I tried to call 911, and I was whispering because I could hear him close by,” an assistant manager, Latisha, told WGRZ. “And when I whispered on the phone to 911, the dispatcher started yelling at me, saying, 'Why are you whispering? You don’t have to whisper.'”

Shocked, Latisha added, "And I'm trying to tell her like, 'Ma'am, he's in the store. He's shooting. It's an active shooter. I'm scared for my life.' And she said something crazy to me and then she hung up in my face. And I had to call my boyfriend to call 911."

The alleged gunman, 18-year-old Payton Gendron, shot 13 people, killing 10.

Erie County, which runs the 911 communications center, confirmed the alleged incident is being investigated and "immediate action was taken and the individual who took that call is now on administrative leave pending a disciplinary hearing, which should happen within a couple of weeks."

The dispatcher could also be fired or face other disciplinary action.

Follow KNX News 97.1 FM
Twitter | Facebook | Instagram | TikTok

Featured Image Photo Credit: Kent Nishimura / Los Angeles Times via Getty Images