Dallas-based Match Group will pay $14 million to settle Federal Trade Commission allegations that it misled consumers and used unfair billing and cancellation practices.
Match Group is the owner of dating website Match.com and the app Tinder and the FTC says they must clearly disclose subscription terms, make cancellations easier and stop penalizing users over billing disputes.
The 2019 complaint accused Match of misrepresenting a six-month free subscription guarantee, making it difficult for users to cancel and retaliating against customers who filed unsuccessful chargebacks.
“As part of the agreement, Match.com and the other evergreen and emerging brands will continue to comply with ROSCA [Restore Online Shoppers’ Confidence Act] and make a $14 million payment, representing 5% of the FTC’s monetary demand. Match Group admits no liability as part of this resolution and was fully prepared to take the case to trial, but opted to resolve the case to put the matter behind it. The FTC’s outdated claims are entirely moot, as the alleged practices at issue ended years ago or are based on mischaracterizations that do not reflect our business today,” a company spokesperson said in a statement.
Settlement funds will go to affected customers.
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