Trinity Metro is planning to start a bus route with a guaranteed schedule. If the bus arrives late to a destination, riders will be eligible for a refund.
"That's going to be great," Trinity Metro Chief Executive Officer Paul Ballard said. "If for any reason the bus is late, you get refunded your fares. It's a win-win situation, and we think that's going to help attract a lot of folks."
Ballard said the route will use battery-powered buses and travel from East Fort Worth to Downtown and then to Alliance.
He says the buses will use managed lanes for a more predictable travel time and to remain on schedule. Trinity Metro is working with the North Central Texas Council of Governments on the route.
"It's a guaranteed transit service," he said. "We're in the process of getting our grant request together. We've already had a demo bus in."
Ballard says the route will launch late this year or in early 2023.
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