Las Vegas, NV (KXNT) - The Nevada Department of Employment, Training and Rehabilitation (DETR) announced on Monday that recent Pandemic Unemployment Assistance (PUA) system updates will require PUA claimants to take a few extra steps when they a file a new claim or they file a continued weekly claim including verifying their identity.
Federal law requires that states verify identity to protect legitimate claimants. PUA claimants can verify their identity online through ID.me and should follow directions as noted through an email message and/or link provided through their claimant account. Claimants should not verify identity unless instructed to do so.
Individuals needing assistance with filing should contact the PUA claim center at 1-800-603-9681, 775- 298-6007, or 702-998-3081, Monday through Friday. Callers are encouraged to call Wednesday through Friday after 10 a.m., as Mondays and Tuesdays are the call centers’ busiest days of the week.
Claimants are reminded not to share personal data, or even ask for help in filing a claim with outside parties. DETR says claimants need to be cautious of the personal information that you share on social media sites, as criminals can use personal information posted in social media to commit fraudulent acts. Claimants should not provide personal information to suspicious personnel or send through questionable emails and use only secure websites when conducting online transactions and providing personal information.
Another reminder from DETR: Claimants are reminded to use the internet to file their UI claims, as it is the fastest and most convenient way to file and reserves the phone lines for individuals who are not able or do not have the necessary resources to file online. Online filing during non-peak hours, such as early mornings, at night or weekends is also highly recommended. Claimants are also reminded that to continue to receive benefits, they must file weekly.