PHILADELPHIA (KYW Newsradio) — Pennsylvania’s Emergency Management Agency is working to resolve ongoing intermittent issues with the state’s 911 system.
The first issues of dropped calls were reported at Delaware County’s 911 center around 2 p.m. Friday, said PEMA Director Randy Padfield. Alerts came across phones about an hour later.
“The next gen 911 service provider immediately notified our 911 team and engaged to start troubleshooting the issue and identify the root cause of the issue,” he said.
Issues, including dropped calls and no location data with inbound calls or a callback number, were quickly reported in counties across the state.
“And without being able to identify a cause, out of an abundance of caution, a statewide wireless emergency alert system message was sent to the public to notify them of the intermittent issues,” Padfield said.
Authorities are still trying to determine the root cause. If you are in a smaller township or area, you should be able to get through to officers by calling your local police departments directly.
Philadelphia officials urge people to keep calling 911 in the event of an emergency, as some calls are still coming through. Backup systems are in place. They ask people not to call 911 just to check if the system is working.
"We are on top of the issue and working to restore full service as quickly as possible," said Gov. Josh Shapiro in an X post. As of 9:50 p.m. Friday, the issue has not been resolved.
Emergency services numbers for each county:
Bucks: 215-328-8500
Chester: 610-436-4700
Delaware: 610-565-6575
Montgomery: 610-635-4300
Philadelphia districts
1st District – 215‑686‑3010 / 215‑686‑3011
2nd District – 215‑686‑3020 / 215‑686‑3021
3rd District – 215‑686‑3030 / 215‑686‑3031
5th District – 215‑686‑3050 / 215‑686‑3051
7th District – 215‑686‑3070 / 215‑686‑3071
8th District – 215‑686‑3080 / 215‑686‑3081
9th District – 215‑686‑3090 / 215‑686‑3091
12th District – 215‑686‑3120 / 215‑686‑3121
14th District – 215‑686‑3140 / 215‑686‑3141
15th District – 215‑686‑3150 / 215‑686‑3151
16th District – 215‑686‑3160 / 215‑686‑3161
17th District – 215‑686‑3170 / 215‑686‑3171
18th District – 215‑686‑3180 / 215‑686‑3181
19th District – 215‑686‑3190 / 215‑686‑3191
22nd District – 215‑686‑3220 / 215‑686‑3221
24th District – 215‑686‑3240 / 215‑686‑3241
25th District – 215‑686‑3250 / 215‑686‑3251
26th District – 215‑686‑3260 / 215‑686‑3261
35th District – 215‑686‑3350 / 215‑686‑3351
39th District – 215‑686‑3390 / 215‑686‑3391
Airport Unit (77th District) – 215‑937‑6816 / 215‑937‑6817
DVIC OPS CENTER- 215-897-0800
For a map of your district, click here.
Stay with KYW as this story develops.