PHILADELPHIA (KYW Newsradio) — If you had trouble with your Comcast services Tuesday morning, the only good news is that you were not alone. Xfinity customers across social media, as well as KYW reporters and staff, reported internet, TV and even phone outages in Philadelphia and the suburbs.
LOL and now @comcast has "an outage in your area" right when I need to work from home and my daughter's entire class needs to log on for remote learning.
I should just go back to bed.
— Stephanie King (@stephstephking) November 9, 2021
Gonna tell my boss I have Comcast so let me know when it's back up
— Ben (@SlippinBenny) November 9, 2021
Comcast having a citywide outage in the city its entire national operations are headquartered in is objectively funny pic.twitter.com/NoLoSOFVdm
— Chris OIIey (@chrisoIIey) November 9, 2021
My ex-coworker just started at Comcast so it's obviously his fault
— Keith (@phillyindiefan) November 9, 2021
The KYW newsroom had a brief TV service outage in the studio, but it was restored shortly before 9 a.m. Around noon, Xfinity reported that service was being restored.
Outside of Pennsylvania, the outages appeared to affect much of the northeastern part of the country, including parts of New Jersey, Delaware, Maryland and New York. Areas in states as far away as Illinois, Indiana and Michigan also reported problems.
Comcast customers were directed to @XfinitySupport for assistance, but a quick glance at Twitter suggests few people found that assistance satisfying.
Attempting to call, chat, or just sign in to find out the network status all fail. Calling gets you a busy signal, "all lines are busy" message, or auto hang up. Chat and attempting to sign in to the status check page generates an internal error message.
— NW10 Design (@nw10design) November 9, 2021
There were major internet outages Monday night in the San Francisco area. It is unclear if that is connected to the Tuesday morning outages.
