NEW YORK (WCBS 880) — Commuting post-pandemic got you down? The MTA wants to know about it.
On Tuesday, the agency launched its first-ever all-agency customer satisfaction and COVID-19 travel survey, asking riders to tell them about their daily commutes on the city’s buses, subways and commuter rails.
“The scope of the survey covers a wide array of topics, ranging from wait times to station cleanliness, to safety concerns. The survey takes approximately 15 minutes to complete and is available in nine languages: English, Spanish, Korean, Chinese, Italian, Haitian Creole, Russian, Portuguese, and Bangla,” the MTA said in a release.
MTA Chief Customer Officer Sarah Meyer told WCBS 880 that the agency is eager to hear directly from everyday New Yorkers.
“We're really excited to learn more about our customers and make changes to make sure that our service is right for them,” she said.
She added that the MTA will be using the survey to gauge how travelers all over the Tri-State are communicating post-pandemic and the information will help the MTA to better service them.
“I know that many of our customers have changed commuting patterns. They might not be commuting five days a week, they might be commuting two or three, so we're looking at different types of packages and different types of discounts available to get our ridership back,” Meyer said.
The MTA has conducted similar surveys in the past, but this is the first time the agency will poll customers on Metro-North and the Long Island Rail Road.
The online survey will be open for submissions through Oct.
4.
To fill out the survey, visit mta.info/survey.