Contact Us
Audacy South Carolina, LLC | The Fan Upstate
25 Garlington Rd.
Greenville, SC 29615
Main Office 864-271-9200
Fax 864-242-1567
Text: #47183 Text your comments. Msg&data rates my apply. Freq is recurring & varies. Reply STOP to cxl. Terms: bit.ly/1gLcMwz
Studio Lines 1-844-FAN-FONE (844-326-3663)
Contest/Prize Fulfillment Questions: 864-241-4244
Text 71307. Followed by keyword FAN.
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Frequently Asked Questions
How can I register to win a prize?
For call-to-win contests, visit the Contact Us page (this page) on this website and call the studio request line. Do not call the prize fulfillment line as they will not be able to help you unless you’ve already won a prize. For online contests, visit the Contests page on this website. For text contests, listen for the code word to text to 20357. Text and data rates may apply.
When will I receive my prize?
For amphitheater and most concert hall/venue events, ticket prizing is fulfilled within 48 hours of the show. In some cases, this could occur within 24 hours of the show. You will receive an email from Roy Hummers in Promotions with details about your event and instructions on how to digitally sign our standard prize release agreement that will be emailed to you be our prize platform, PromoSuite. Once you sign this form, your tickets will be emailed to you. Some shows may require will call fulfillment. If this is the case, you will be notified within 48 hours of the show. At that time, the original winner’s name will be sent to the box office at the venue for ticket pick-up after 5p the day-of the show. Tickets for these shows cannot be transferred and must be picked up by the original winner with a valid for form of identification. For physical prizing (merchandise, gift cards, gift certificates, vouchers, prize packs, etc.) prizes will be mailed within 4-6 weeks of winning. For further questions or to check the status of your prize, email Roy Hummers (roy.hummers@audacy.com) or call/text 864-241-4244.
What are mobile tickets and how do I claim them?
Mobile tickets are a gift from COVID-19 that allows the station to easily transfer you tickets via the free Ticketmaster/Live Nation/AXS and other mobile ticketing apps. After signing your release form, you will be emailed your tickets. You will receive an email from Ticketmaster/Live Nation/AXS asking you to claim your tickets. Make sure you have the proper app downloaded and have an account created before clicking “Claim Tickets” in the email. Once you claim the tickets, you will receive another email from Ticketmaster/Live Nation/AXS to “View and Save Your Tickets”. You can use this link to view your tickets or, if you have the app downloaded, the tickets should appear in the “My Tickets” or “My Events” part of the app.
Claiming Mobile Tickets:
Once you sign your form, you will receive an email from Ticketmaster/Live Nation/AXS with the subject, “The station just sent you ticket(s) for a concert…” Please open the email and accept the ticket transfer by:
1. On your smartphone, open your email, and tap the Accept Tickets button in the email.
2. Sign in to the Ticketmaster/Live Nation/AXS account to accept your tickets.
o If you don’t have an account, create a new account with the email you are currently using on this thread.
It’s the day-of the show and I have not received my prize. What should I do?
Email Roy Hummers (roy.hummers@audacy.com) or call/text 213-551-2564.
What does proof of vaccination or a negative test mean?
The winner(s) and any guest(s), if applicable, must comply with any and all COVID-19 vaccination, screening, testing, safety and related requirements imposed or required by (if applicable) the Station, the venue, event promoter, sponsors, travel providers, hotels, governmental authorities or others in connection with the receipt, use, and redemption of the prize.
Refusal to comply with all applicable COVID-19 requirements will result in forfeiture of the prize and no replacement or alternate prize will be provided.
All cancellations are deemed beyond the control of the Station and its sponsors. This includes, but is not limited to, event cancellations due to any pandemic or epidemic constituting a public health emergency, including those subject to government mandated quarantines, travel restrictions, or stay-at-home orders. The Station and/or its sponsors shall in no way be responsible under any circumstances whatsoever for replacing, and/or for reimbursing any winner(s) with any form of compensation for, any prize(s) or portion(s) thereof forfeited due to the refusal of the winner(s) and/or their guest(s) to comply with all applicable COVID-19 requirements and/the cancellation of any event, nor will any alternate prize(s) be provided. It is always best to visit the venue’s website to ensure proper knowledge of any and all COVID-19 protocols and requirements for your event.
