Downtown Walgreens tries out new shopping system after redesign

Steve Miller/WBBM Newsradio
Photo credit Steve Miller/WBBM Newsradio

CHICAGO (WBBM NEWSRADIO) -- Walgreens has re-designed its store at Roosevelt and State, and the company says it is trying to enhance customers' experience - and by the looks, it's also trying to cut down on theft.

Picture the traditional drug store - with the anti-theft devices near the front door.

Now move those anti-theft devices inside the store - in an area where Walgreens says you can browse the shelves for "essentials" and pay for them inside that area.

"It is nice that, for the essentials, you no longer have to call security to get them to open the glass case," said one shopper.

If shoppers want what Walgreens deems "non-essentials," they have to place an order at a digital kiosk and pick it up at a counter when it's ready.

One woman said it's trust issue.

"We should be able to be trusted to go in without having to have cameras and people watching us and all that stuff."

But some other shoppers say they understand why Walgreens is doing what it's doing - testing a new system.

"I'm not a huge fan of kiosk ordering. It's not going to make me come more often," said a man.

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Featured Image Photo Credit: Steve Miller/WBBM Newsradio