CHICAGO (WBBM NEWSRADIO) -- A computer glitch is causing problems for medical cannabis patients in Illinois.
Following a software snafu with its tracking system, BioTrack, the State of Illinois is temporarily allowing medical cannabis patients to buy from any medical dispensary rather than following the legal limit of one dispensary per patient.
“The State is currently experiencing an unexpected technical issue which is causing disruption to service for our medical cannabis patients,” the Illinois Department of Public Health announced. “In order to rectify this issue, all medical dispensaries must serve any medical cannabis patient or caregiver that is active in the State’s tracking system, BioTrack, until further notice.”
No active registered patient should be turned away due to issues with accessing the patient’s profile, but limits on purchases will continue to be enforced, the state said.
Typically, those with a medical cannabis license must register and purchase from a single dispensary. They must register through the state to change locations and must be verified on the state’s BioTrack system. But now, the Illinois Department of Public Health said a computer glitch has kept patients from being able to make purchases at their designated locations.
For the time being, medical patients may purchase medical cannabis at any medical cannabis dispensary.
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