New transportation program addresses health equity gaps on West and Southwest sides

New transportation program addresses health equity gaps on West and Southwest sides
Photo credit Getty Images

CHICAGO (WBBM NEWSRADIO) — Sinai Chicago has seen an uptick in patient no-shows and cancellations, mainly because many on Chicago’s West and Southwest sides don’t have transportation.

“Thirty to 40% of our patients don't show up for their medical services because they have barriers to accessing us,” said Dr. Airica Steed, COO and Executive Vice President of Sinai Chicago.

Because some patients were unable to make it to routine appointments, Steed told WBBM Newsradio the health system also reported “exaggerated examples” of patients showing up in the emergency department.

“Hospitalization could not be avoided just because of pervasive delays in care,” Steed said.

That’s why Sinai Chicago partnered with Superior Ambulance Service to create a free non-emergency transportation program.

The door-to-door service takes patients from their home to any Sinai Chicago location for doctors appointments, tests and procedures or when they’re discharged from the hospital.

“We ultimately want to be partners with our patients and families to help to remove that roadblock that otherwise was preventing them from seeking high quality care,” Steed said.

All riders must be 18 years of age, unless accompanied by an adult. The program will assist those in designated zip codes for boundaries in Chicago’s South and West sides.

To book a ride, call (630) 903-2949.