Buffalo, NY (WBEN) Key Bank says it will now serve its customers by drive thru and only have customer interaction in the lobby by appointment only.
KeyBank says its drive-thrus will remain open. ATMs will also be available 24 hours a day, seven days a week. Clients needing additional services requiring an in-person meeting with a banker, such as loan applications, will be able to meet at a KeyBank branch by calling or going online and making an appointment.
In addition, next week, KeyBank will launch a resource for qualifying existing clients designed to provide a sense of security – a shorter-term unsecured personal loan. KeyBank’s new Temporary Assistance Loan will be designed to feature same day approval, next-day funding, with very low rates. Full details on this new loan will be available next week.
KeyBank today also said that for those clients who are unfortunately experiencing a hardship, there are specific programs and resources for them. Clients may be eligible for a forbearance or extension, waived fees (late or overdraft) or waived penalties for early CD withdrawal. Also, KeyBank’s Borrower Assistance program is available for clients with certain loans with KeyBank. More information about these programs are available at Key.com/coronavirus.