An Illinois-based rapid COVID-19 testing site with locations in the Twin Cities and throughout Minnesota is part of a Better Business Bureau investigation involving bureaus in both Minnesota and North Dakota.
The investigation into the Center for Covid Control comes after numerous complaints about not getting results and numerous complaints about the company.
The investigation was originally launched by BBB Chicago and Wisconsin.
"We are sharing information with that BBB-hub, since Center for Covid Control is based in Illinois," said Bao Vang, the vice president of communications for the BBB Minnesota and North Dakota. "We're sending all the information based on Minnesota over to them so they can have a robust profile of that business."
Center for Covid Control is rated "F" on the Better Business Bureau's website and is not accredited by the BBB. Vang says that's for good reason.
"They're not vetted by us as a company that has good customer service and upholds high standards in ethics, integrity, and trust," Vang said. "Their rating is a result of failing to respond to consumer complaints."
At least five complaints have been filed against the Center for Covid Control, which has not addressed those complaints according to the BBB.
Among the complaints include one customer who wrote, "Tested 3 1/2 weeks ago, gotten no results. Afraid theyre going to use my information for identity fraud. Stay away."
Vang says the pandemic continues to open doors for potential scammers, especially with Covid cases on the rise and the Omicron variant dominating headlines.
"Any time scarcity happens, it leads to potential scams for a product or service that doesn't exist," she said. "The compromise involves personally identifiable information that is taken and stolen."
Vang encourages anyone who feels they've been deceived by a business to share their experience with the BBB so they can help other consumers avoid similar situations.
"We are all vulnerable to scams," Vang said. "We're financially and emotionally more vulnerable. We're spending more time online which leads to more opportunities to click on links and find things that we didn't find before."
Anyone that wishes to file a complaint with the Better Business Bureau can do so online