Tempers flare at Detroit Metro Airport after dozens of flights are canceled, stranding passengers in wake of IT outage

ROMULUS (WWJ) -- If your travel plans include a Delta Air Lines flight, you'll want to check the status as last week's worldwide technology outage continues to cause problems.

Reporting from Detroit Metro Airport Tuesday morning, WWJ Newsradio 950's Charlie Langton said several dozen outgoing flights have been canceled, leading to headaches for people who are now scrambling to figure out their next move.

"I've never seen the tempers like I'm seeing today at Metro Airport," Langton said, after speaking with travelers whose flight to cities — including Denver, Boston, Orlando, Atlanta and Salt Lake City — were scrapped.

Langton said it's been a nightmare for many passengers, including Peggy Walker who was just in Ypsilanti visiting family. Now she's stuck, trying to find another flight to Georgia.

"I'm extremely stressed!" Walker said. I landed in Detroit and found out the next morning that everything was locked down, and was I gonna get home? I had drove all the way to the Upper Peninsula, and I'm like, what am I gonna do? Am I going to have to get on that plane to Pelston? That probably wont go either. It's been a very scary situation."

Evette, from Macomb Township, said she, her husband and their three young children arrived at DTW to catch a flight for a Florida vacation.

"So, they canceled our flight to Disney, to Orlando," she told Langton. "And all the things we paid for — Universal, Magic Kingdom — everything is gone now. We're trying to find another flight."

The U.S. Department of Transportation has said it's going to open an investigation into Delta, to make sure the airline is complying with the law, and taking care of stranded travelers.

Transportation Secretary Pete Buttigieg wrote on X that he's made clear to Delta that his department will hold them to all applicable passenger protections, adding: “No one should be stranded at an airport overnight or stuck on hold for hours waiting to talk to a customer service agent."

On Monday, a total of around 765 flights were canceled by the airline, and an additional 840 were delayed, according to the flight tracking service FlightAware. Over the weekend more than 1,300 Delta flights were canceled on Sunday, and about 1,200 on Friday and Saturday.

This comes after flight travel was left frozen on Friday as the security software CrowdStrike had a bug that shut down computer systems around the globe. Airlines were among the industries that were hardest-hit.

Delta has issued a statement on the situation, with CEO Ed Bastian apologizing for the influx of cancellations and delays, saying it was hit hard by the tech outage.

“Cancellations continue on Sunday as Delta’s teams work to recover our systems and restore our operation. Canceling a flight is always a last resort, and something we don’t take lightly,” he wrote.

Anyone flying Delta this week should check their flight status before heading to the airport.

Featured Image Photo Credit: Charlie Langton/WWJ